Community Associate

Houston, Texas, United States · Houston expand job description ↓

Description

At FIRMSPACE, our staff does more than provide service. They represent the DNA of our workspace. They are the ones who engage with the members and significantly drive experience.


About the role:

We are looking for a detail oriented, multi-tasking, self-starter to assist in managing a distinctive space for our business professionals and lawyers. This person will assist management in running day to day operations of FIRMSPACE and ensure the space is fully operational and processes are running smoothly. Their responsibilities will include front desk duties and maximizing our occupancy through sales techniques and outstanding customer service.

Duties and Responsibilities

  • First point of contact for new and existing members and visitors
  • Cover the front desk during business hours
  • Greet and check-in member guests
  • Greet people guests, track walk-ins, schedule and conduct tours
  • Prepare and distribute tour packets


Membership Management

  • Outstanding customer service
  • Develop community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
  • Be active on the FIRMSPACE member Dashboard
  • Solve member-related issues in a timely fashion


Events and Community

  • Resetting Meeting Rooms to accommodate bookings
  • Assist with set-up and breakdown of events


Operations

  • Assist with move-ins and move-outs; prepare and distribute member welcome gifts
  • Assist with building operations and maintenance to ensure highest level of member experience
  • Ensuring FIRMSPACE is clean and well kept - keep storage areas neat and monitor supply levels
  • Mail distribution and Package responsibilities
  • Identify issues for escalation to the Hospitality Director and Regional Operations Director in order to document accordingly

Requirements

Experience and Requirements:

  • College graduate with a four-year degree
  • 1-3 years of work experience in sales, hospitality, customer service, or business operations
  • Self-Starter who has the ability to work independently
  • Team player
  • Strong verbal and written communication skills
  • Exceptional organizational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
  • Strong computer skills and technical troubleshooting a plus
  • Prior leadership experience a plus
  • Cold-outreach experience a plus

Benefits

  • Health Care
  • 401K plan
  • Paid Time Off
  • More TBD

Do you have a LinkedIn account? Import your resume and save time!

Personal information
Your Profile
Application Details
College graduate with a four-year degree
Strong computer skills and technical troubleshooting a plus
1-3 years of work experience in sales, hospitality, customer service, or business operations
Self-Starter who has the ability to work independently
Team player
Strong verbal and written communication skills
Exceptional organizational and multitasking skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
Prior leadership experience a plus
Cold-outreach experience a plus